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The following are the significant Terms and Conditions that apply to you as a Technocash customer.
You can also explore the legal section on our website to view our full Terms and Conditions.
Customers can only receive CashBack where they use their Card for purchases at a merchant participating in their
CashBack program powered by TECHNOCASH. CashBack generally applies to all goods and services offered by participating
merchants unless the participating merchant specifies that CashBack does not apply.
CashBack Transactions are subject to review and modification by the participating CashBack merchant.
Notwithstanding any prior email or SMS to the customer, the merchant's review and modification of sale value
is generally final and binding on the customer.
Approved CashBack Transactions result in a cash refund to the customer's CashBack Card for a percentage of the purchase price.
The refund is generally a minimum 10% of the purchase price. This percentage or amount may vary from retailer to retailer.
CashBack will be available not less than 2 business days after the CashBack Transaction is processed.
For SMS notification of CashBack Transaction processing sent to a customer’s mobile phone Technocash accepts no responsibility for the failure
of any SMS to arrive where: such failure is due to any telecommunications provider failing to process the relevant SMS;
the SMS is delayed due to congestion; or for other reasons. Technocash further accepts no responsibility for the failure of any notification
email to be sent or received.
Information contained in any SMS or email notification received by the customer in relation to a CashBack Transaction should not be solely
relied upon as an indication of the actual or pending value of any CashBack due to the customer.
The only accurate indication of actual or pending CashBack funds is the information provided to the customer inside their CashBack Card login.
Customers should regularly log in to their CashBack Card to check the actual values of available and pending CashBack funds for
their particular CashBack Cards.
Where you have received CashBack from a purchase and later seek a refund from the retailer, you agree that you are only entitled to
the purchase price less the CashBack amount already received, and should assist the retailer by not attempting to obtain a full refund.
Where you have received CashBack from a purchase and later obtain a refund for the full purchase price, Technocash may reverse the
CashBack received by you for that CashBack Transaction from available or future CashBack funds received by you in order to credit the
funds back to the retailer.
Customers are only entitled to receive CashBack once per CashBack Transaction.
Technocash reserves the right to reverse CashBack funds that are pending or have been credited to a customer’s CashBack Card where it
is determined that the CashBack Transaction was compromised by operator error. If a customer fraudulently obtains CashBack more than once
on any one CashBack Transaction Technocash can reverse any funds as appropriate, cancel the customer’s CashBack Card, and pursue legal
remedies for recovery of funds. Technocash retains at all times the right to reverse payments and pursue legal remedies where a customer is
the recipient of fraudulent funds.
All monies received for deposit to CashBack Cards and other Technocash BillFolds other than customer initiated transactions are
non-refundable and will be held in a bank account ("accounts") by Technocash subject to a mortgage over
the accounts held on trust for each customer ("Technocash Customer Trust") by the Technocash Trustee, pursuant to a Security Trust Deed
between the Security Trustee and Technocash dated 19 November 2003 and registered with ASIC with allotted charge
number 997227 on the 25th November 2003, for the protection of each customer. Monies in the accounts will only be withdrawn as follows:
- in accordance with these Terms and Conditions; or
- for the payment of fees (including bank fees) and charges which Technocash incurs in respect of the Accounts.
Each CashBack Card has a BillFold Identification Number, or if approved by Technocash, an applicant will be issued with a BillFold Identification Number.
Your BillFold Identification Number will not change except in exceptional circumstances and then only with the express agreement of Technocash.
BillFold Identification Numbers are transferable. It is the customer’s sole responsibility to ensure that their CashBack Card
is not transferred without their consent.
Technocash does not represent or guarantee that access to CashBack Card logins or the Technocash service will be uninterrupted.
Customers acknowledge that access to their CashBack Card login and the Technocash service may be affected by outages, faults and delays however caused.
Technocash may at any time add to, remove, change, vary, or impose conditions upon the functions of CashBack Cards in any respect without limitation.
Card Renewal
Each CashBack Card has a renewal date of up to 3 years from the date of issue. If your Card has been issued in conjunction with your social club,
union or organisation, the renewal date is determined by them. Contact Technocash to renew your Card. You cannot receive CashBack to a Card that
has not been renewed, however you can still access existing funds and services. Monies in a CashBack Card that has not been renewed and has had
no login activity for 365 days become the sole property of Technocash and are not to be covered under the Technocash Customer Trust.
Technocash aims to maintain transaction records indefinitely, however Technocash is only required to maintain transaction details in
CashBack Cards for a period of 2 calendar years (or part thereof).
Customers’ use of their CashBack Card is an express acknowledgement of the intellectual property ownership of Technocash in respect
of the Technocash Payment system, BillFold, and trademarks.
Technocash is not liable for any loss or damage arising from customers’ operation of their CashBack Cards.
CashBack Cardholders' login process and any ongoing use of their CashBack Card is an agreement to abide by the CashBack Terms and Conditions
and any other applicable Terms and Conditions with Technocash as amended and posted on the website from time to time.
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Products issued by Technocash Pty Ltd ABN 20 080 109 217 AFS Licence No. 247299.
Any advice is prepared without taking into account your objectives, financial situation or needs.
Before acting on any advice you should consider whether it is appropriate for your circumstances.
You should consider the Product Disclosure Statement available on this website or call +61 2 96871900
for a copy when deciding whether to acquire or hold these products.
