Each participating CashBack retailer has their own special CashBack offer. You can check each retailer's details at www.westclub.com.au or www.technocash.net. You can also enquire in-store, or refer to your discount directory. Top
How do I know that my CashBack transaction has been successful?
After you hand your CashBack Card to the retailer and your CashBack is processed using our point of sale terminal or a manual CashBack booklet, you will receive an SMS message to your mobile phone letting you know that your CashBack funds are being processed, the retailer you have shopped at, and how much cash you will be receiving. You will also receive an email to your nominated email address providing you with the same information! We aim to keep you informed. You can also log in to your CashBack account online at any time to check your pending CashBack and available balance. Top
How long does it take for my cash to arrive in my CashBack Card?
After your CashBack purchase is complete, you will receive the cash in your card in just a few business days. It immediately appears in your account as CashBack Pending when you log in. The retailer then finalises the previous days transactions so TECHNOCASH can convert pending to real cash. Top
What can I do with my cash once it has arrived on my CashBack Card?
Once you have cash in your CashBack Card, what you do with it is up to you. You can save the cash on the card, transfer it into your bank account, use it to purchase items at our many Cashback locations, and much more. Top
Where can I use my CashBack Card to earn my cash rewards?
You can use your CashBack Card at any of our participating retailers. Just look for retailers using one of our IMSE point of sale terminals, or displaying the CashBack logo. A full list of participating retailers is also available from www.westclub.com.au and at www.technocash.net
Simply present your CashBack Card when shopping at participating retailers to earn CashBack on your purchases.
As we are growing our network of Australian CashBack Stores we would appreciate your help in nominating new stores we should approach. Use our Contact_Us / FeedBack form and just enter your suggested retailers. Help us to get you more CASH. Top
What is CashBack?
With your CashBack Card, you receive cash rewards for shopping at participating retailers.
CashBack is not like other points and rewards programs. There are no problems with disappearing points, or having to spend thousands of dollars for only small rewards. With your CashBack Card, you are rewarded with REAL CASH! Because you deserve MORE.Top
How do I send the cash on my Card to my bank account?
Simply visit www.technocash.net and log in to your CashBack account, or follow the links from www.westclub.com.au. Once logged in to your account, enter your bank account details in the "My Account" section. Then go to the "Transfer Funds" section, where all you need to do is follow the simple prompts to have your money moved from your CashBack Card to your bank account. Please allow for overnight processing time.
You can set up details for many bank accounts, and send money to any bank account in Australia. Technocash also has money-saving international payment options.
We believe in simplicity, so your payment information is kept handy for next time. No entering information again and again.
Where can I go if I need more information or if I have a problem?
For more information, or if you have a problem or complaint, you can contact Technocash by visiting www.technocash.net and going to the Feedback section. Fill out the Feedback form to ask a question, make a suggestion, or tell us about a problem. You can also call or email us - contact details can be found in the Contact Us section of the website.
We are happy to talk to you and hope our website with full terms and conditions answers your question. Our full contact information is available on our website.
Please read the CashBack Customer Product Disclosure Statement, which is a compact explanation of the CashBack program. For all other TECHNOCASH card types see their respective Product Disclosure Statements. There is so much we can offer when you consider our range of "Moving Money" products.
When doing financial transactions you deserve more.Top
I have pending CashBack. What does this mean?
Although the IMSE instantly processes your CashBack transaction, it takes a few working days for your CashBack amount to be credited to your account. During this period, your CashBack is reported as pending so you can keep track of it. Top
Why does the CashBack take a few days to be processed?
Technocash prides itself on a safe system for all participants. Your CashBack takes a few days to process, so we can ensure that every transaction is legitimate, and the right person is getting the CashBack rewards. Top
How do I add money onto my CashBack card to buy what I want at a CashBack store?
The great advantage of having a CashBack card is that you can load money onto your card at any time. Take your card to Australia Post and get them to scan the barcode; or use Internet banking – simple! Top
What is a spend PIN?
Because you receive real cash every time you shop at a CashBack store, the Spend PIN is a feature that ensures your CashBack is protected. Just like with a regular debit card, every time you spend money using your Cashback card at a store with an IMSE, you will be asked to enter your PIN. This ensures your security.
You can set or change your Spend PIN in the 'My Account' section of your online BillFold account. Top
What is a US Check?
This great feature of your CashBack card means that you are now able to send a check to anyone in the USA. Rather than using complicated wire transfers, save time and money by sending a check directly to any person or company using your CashBack. A small charge of $5 applies for this service. Top
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