Technocash

Question Topics:

Click on a topic to see to its questions

1. What is Technocash?	2. Depositing Funds	3. Withdrawing Funds	4. Sending Money
5. Converting Funds	6. Referrals	7. Who Uses Technocash?	8. Privacy

Questions:

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Answers:

1. What is Technocash? Back to top

1.1. What is Technocash? Back to top

Technocash is a moving money business with a wide range of customers -  both individuals and companies. As a licensed financial institution, we help clients collecting funds internationally and performing global payments.

Technocash can provide you with financial services should you chose to utilize your Technocash Account as a payments system for your business. You will find that a Technocash Account is very convenient and easy to use in your day to day business activities. 

1.2. What is a BillFold? Back to top

A Technocash BillFold (otherwise known as a Technocash Account) is your online multicurrency account. It gives you access to over a dozen currencies in the one account. With it you are able to send, collect and convert funds. With zero monthly fees and no minimum deposits required a Technocash BillFold is a great solution for businesses involved with global payments.

1.3. How do you access your BillFold? Back to top

You can access your Technocash Account anywhere in the world with internet connection because it is available online 24/7. You can therefore order transactions and send money from anywhere in the world too.

1.4. What are the different account types? Back to top

Business Account
Retail Account
Organization Account
Global FX Account (for personal use)

Learn More About The Technocash Account Types

Learn More About The Technocash Business Account

1.5. What currencies do Technocash Accounts support? Back to top

The Technocash platform supports over a dozen currencies, making it a truly multi-currency system. Learn more here: http://www.technocash.com/pages/bank_details.cfm

1.6. Do you need multiple accounts for the different currencies? Back to top

No. One of the best benefits of a Technocash Account is that is it multi-currency. That means it has the ability to hold one or more different currencies at the same time. Learn more about the wide range of supported global currencies here: http://www.technocash.com/pages/bank_details.cfm

1.7. How can you sign up? Back to top

        1.7.1. Online Back to top

You may apply for a Technocash Account online by clicking on the following link: https://secure.technocash.com.au/pages/signup1.cfm

        1.7.2. Via paper forms Back to top

You may also apply for your Technocash Account through our application form, which is also available for you. Please follow the steps provided bellow:

Step 1: Print and fill out your application form and send it to us.
All application forms are available in the following link: http://www.technocash.com/pages/signup.cfm
Step 2: Send us your verification documents so we can verify your account.
The required documents are available in the following link: http://www.technocash.com/pages/verification-documents.cfm
Step 3: Pay the application fee.
Your application fee may be paid either by credit card or when you load funds into your Technocash Account.
Step 4: After payment and verification, we will active your Account.

1.8. What can you do in a Temporary Account? Back to top

Temporary accounts are a great way to get started with Technocash, but to fully take advantage of the multi-currency system you must get verified and pay the one-off setup fee. Apply for one today.

With a temporary account you are allowed to load and collect funds via wire transfer, over the counter at Australia Post outlets and through selected net banking in Australia and New Zealand.

Once your Account is fully activated you gain complete access to all supported currencies so you can convert your funds as needed. It also allows you to transfer out any funds collected to your Account.

1.9. What do you need for verification? Back to top

One of the advantages of using a licensed payment services provider such as Technocash is that we verify our customers' applications. This helps protects you from identity fraud. One of the steps for using our system is that you must provide your documents in order to prove your identity. Please find the required documents below:

Please find the required documents for verifying your Technocash Account in the following link: http://www.technocash.com/pages/verification-documents.cfm

Alternatively you may fill out and send to us the Signatory Documents Verification Form, which is available in the following link: http://www.technocash.com/pages/documents/Signatory_Documents_Verification_Form.pdf

1.10. What documentation are required to sign up for your Technocash Account? Back to top

To start with, we need to know your full name, date of birth and residential address.

You also need to provide us with copies of identification documents similar to a "100 point check”. Please find the required documents for verifying your Technocash Account in the following link: http://www.technocash.com/pages/verification-documents.cfm

Alternatively, you may fill out and send to us the Signatory Documents Verification Form, which is available in the following link: http://www.technocash.com/pages/documents/Signatory_Documents_Verification_Form.pdf

1.11. How to send the documents required to verify your Technocash Account Back to top

        1.11.1. Uploading your documents into your Technocash Account Back to top

To upload the required documents please follow the following instructions:

Step 1: Please log in to your Technocash Account using this password
Step 2: Click on My Account
Step 3: Click on Upload Verification, ID documents
Step 4: Upload the documents requested

        1.11.2. How to e-mail your documents to us Back to top

When sending documents to verify your account, please e-mail compliance@technocash.com

1.12. How much is the application fee? Back to top

Technocash has specific accounts tailored to best suit the needs of different businesses and individuals.

Please find the application fees for the different account types in their respective Product Disclosure Statements below:

Global FX Account (Personal) - http://www.technocash.com/pages/pds_GFXaccount.cfm
Business Account - http://www.technocash.com/pages/PDS_BusinessAccount.cfm
Retail Account - http://www.technocash.com/pages/pds_retailaccount.cfm
Seller Retail Account - http://www.technocash.com/pages/pds_sellerfacility.cfm
Organization Account - http://www.technocash.com/pages/pds_organizationaccount.cfm

1.13. What are the fees for using Technocash? Back to top

As a Licensed Australian Financial Institution, we make sure that all information regarding fees and charges for all Technocash products can be found in the Product Disclosure Statement for each product.

Please click on the following link to access the respective Product Disclosure Statements: http://www.technocash.com/pages/pds-products.cfm

1.14. Will your Account ever expire? Back to top

Pursuant to Technocash Terms and Conditions all inactive Technocash Accounts expire after 365 days of no login activity.

1.15. Can you change your Account type? Back to top

To enquire about changing or upgrading your Account, please email support@technocash.com with your Account details and your request.

Technocash reserves the right determine the Account type in accordance with the Product Disclosure Statement.

1.16. Can you merge two Technocash Accounts? Back to top

No, Technocash Accounts cannot be merged.

However, Accounts can have more than one verified signatory, which can work well in business situations.

1.17. What is a dedicated bank account? Back to top

Please find the answer in the following link: http://www.technocash.com/pages/dedicated-bank-accounts.cfm

1.18. Passwords Back to top

        1.18.1. What is a login password? Back to top

A login password is required to access your Technocash Account. It is important that you change your password regularly and that you select complex alpha-numeric passwords.

Learn more about passwords here: http://www.technocash.com/pages/security.cfm

Technocash Login Video Tutorial

        1.18.2. How do you change your passwords? Back to top

It is important to update your password regularly because your security is important. It is highly recommended you choose an alpha-numeric password, and choose a password that is difficult to guess and not obviously linked to your personal details.

Step 1: Log in your Technocash Account;
Step 2: Click on "My Account";
Step 3: Click on "Password Management and Spend/PIN number" and then set your Password using the virtual keyboard.

        1.18.3. What to do if you lose my password? Back to top

If you have forgotten or lost your password please email support@technocash.com straight away with your Account details and our support team will get in touch.

        1.18.4. What’s a spend password and why do you need it? Back to top

We strongly recommend you set a spend password for your Technocash Account for your security. It is used whenever money is transferred out of your Account. To set it up, please proceed as it follows:

Step 1: Log in your Technocash Account;
Step 2: Click on "My Account";
Step 3: Click on "Password Management and Spend/PIN number" and then set your spend Password using the virtual keyboard.

1.19. How do you change your email address? Back to top

The easy way to change your email is to login to your account, click on My Account menu and choose Notification Emails option.

1.20. Technocash security? Back to top

Technocash takes many steps to help make our payment platform as safe as possible for our accountholders. That is why all accountholders must be verified, and we only allow cleared funds to enter our system.

However, it is also your responsibility to research who you are sending money to or receiving funds from because Technocash is not responsible for these matters. To learn more about how you can help yourself to avoid risks follow this link: http://www.technocash.com/pages/avoiding-scams.cfm

Technocash provides a number of security measures and provides helpful security hints on this link: http://www.technocash.com/pages/security.cfm

1.21. Can you buy shares in Technocash Limited? Back to top

If you are interested in buying shares in Technocash, please contact us.

At present, there is no market price as such for Technocash shares, because they are not publicly listed. However, shares can be resold to private buyers and shareholders are free to sell their shares privately.

For further assistance, click on the following link to contact us: http://www.technocash.com/pages/contact.cfm

While the company is not listed there is no current selling price for the shares. Technocash can not provide you any advice on investments or accounting

We remind you that it is solely your decision whether or not you decide to sell your shares. We trust this has been of assistance and recommend you get your own advice.

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2. Depositing Funds Back to top

One of the great benefits of Technocash is that you can load and hold most currencies in Technocash Accounts.

2.1. Local Australian Transfer Back to top

Technocash offers local collections in Australia in AUD.

        2.1.1. What Australian bank details can you send funds to? Back to top

Technocash publishes on our website the bank accounts that you can deposit funds to. For a list of the Australian bank accounts, click on the following link to find the Australian bank details: http://www.technocash.com/pages/bank_details.cfm

When sending money to any Technocash Account, please make sure the transfer has the correct Technocash reference code on it therefore we can identity that the payment is to be credited to your Technocash Account. The correct reference is either the last 10 digits of the Technocash account number (i.e. ignore the 627627 at the front); or the 6 character deposit reference provided (ignore the *246 if shown).

        2.1.2. Where can you find the BSB and Account Number? Back to top

In Australia, there is a BSB and account numbers, both are needed for Australian bank transfers. These are provided on our bank details webpage at: http://www.technocash.com/pages/bank_details.cfm

        2.1.3 Can you deposit cash at an Australian Bank Branch? Back to top

Yes you can, please go to a branch of any of the Australian bank lists on our bank details webpage http://www.technocash.com/pages/bank_details.cfm. Please ensure that the bank teller includes the correct reference information (see 2.1.1. above).

2.2. Australia Post Back to top

Technocash accountholders can also receive money locally from Australians through 4000+ Australia Post outlets around the country. This payments may be performed with cash or EFPOS.

In order to receive the payments through Australia Post, the Technocash accountholder has to provide the payer the barcode with allows them to make the payments over the teller. This can be found in their Technocash Account. The officer at the Australia Post office will scan the barcode and follow the on-screen prompts. Please note that an additional Australia Post fee applies.

You can deposit between $20 - $2,000 for each deposit. you may make more than one deposit, however an Australia Post fee will apply for each and every deposit.

2.3. Local New Zealand Transfer Back to top

Technocash offers local collections in New Zealand in NZD.

        2.3.1. What New Zealand bank details can you send funds to? Back to top

Technocash publishes on our website the bank accounts that you can deposit funds to. For a list of the New Zealand bank accounts, click on the following link to find the New Zealand bank details: http://www.technocash.com/pages/bank_details.cfm

When sending money to any Technocash Account, please make sure the transfer has the correct Technocash reference code on it therefore we can identity that the payment is to be credited to your Technocash Account. The correct reference is either the last 10 digits of the Technocash account number (i.e. ignore the 627627 at the front); or the 6 character deposit reference provided (ignore the *246 if shown).

        2.3.2 Can you deposit cash at a New Zealand bank branch? Back to top

Yes you can, please go to a branch of any of the New Zealand bank lists on our bank details webpage http://www.technocash.com/pages/bank_details.cfm. Please ensure that the bank teller includes the correct reference information. (see 2.3.1. above)

2.4. International Wire Transfer Back to top

Technocash accepts in most currencies currencies including all of the major currencies. Click on the following link and choose the currency of your preference information about wiring funds to a Technocash Account: http://www.technocash.com/pages/wiring-funds-instructions.cfm?mid=0

        2.4.1 Bank Details for Wires Back to top

Technocash publishes on our website the bank accounts that you can funds to. For a list of the Technocash bank accounts in all of the currencies that Technocash uses, click on the following link to find the Technocash bank details: http://www.technocash.com/pages/bank_details.cfm

When sending money to any Technocash Account, please make sure the transfer has the correct Technocash reference code on it therefore we can identity that the payment is to be credited to your Technocash Account. The correct reference is either the last 10 digits of the Technocash account number (i.e. ignore the 627627 at the front); or the 6 character deposit reference provided (ignore the *246 if shown).

You need to remember that it can take days for banks to process wire transfers.

        2.4.2. Wiring AUD to an Australian Bank Account Back to top

If you are wiring AUD to an Australian Bank, you need to quote the BSB followed by the account number.

In order to find the bank details, please follow the steps bellow:

Step 1: Click on the following link to have access to the bank details: http://www.technocash.com/pages/bank_details.cfm;
Step 2: Choose the currency you would like to receive funds with;
Step 3: The BSB is the first 6 digit numbers in the Account Number field.

        2.4.3. Intermediary Banks Back to top

Funds may be delayed or not processed due to the actions of some intermediary banks. For certain currencies (such as EUR), Technocash recommends that you specify nominated intermediary banks. For further details see our bank deposit webpage at: http://www.technocash.com/pages/bank_details.cfm

2.5. Technocash to Technocash instant transfers Back to top

Transfers between Technocash Accounts are instant. These bring big savings in time and fees compared to sending funds via wires. Click on the following link and find out more about it: http://www.technocash.com/pages/instant-international-money-transfer.cfm

2.6. How will you know the funds belong to me? Back to top

In order to identify your payments, it is essential that you include your unique reference for all deposits - whether by you or your customers. If the reference is not included or incomplete, the deposit will not be processed until it is identified. This causes delays and in some cases additional fees, so it is important to include the correct reference.

2.7. How do you find your Technocash reference code? Back to top

In order to find your Technocash reference code, please follow the steps below:

Step 1: Log in your Technocash Account;
Step 2: Click on DEPOSIT_Funds in the main menu;
Step 3: You will find your Technocash reference code in bold.

The reference must be entered to correctly identify your deposit.

2.8. Can you fund you Account using a credit card? Back to top

Technocash only accepts cleared funds, therefore freeing you from chargebacks. That means that we do not accept credit cards as a payment method.

Click on the following link and find out more about cleared funds: http://www.technocash.com/pages/secure-payments.cfm

2.9. How much can you load? Back to top

You collect or load any amount into your Technocash Account, however, there may be certain sending restrictions depending on the method of transfer into your Account. If you are receiving funds via Australia Post, there is a $20 - $2000 AUD transaction restriction.

Read more about depositing here: http://www.technocash.com/pages/deposits.cfm

2.10. Can you use your funds straight away? Back to top

As soon as the are credited to your Technocash Account, you can use the funds.

In order to have your payments credited promptly, please make sure to have your Technocash reference number in your incoming payments. Technocash only processed deposits during business days in Australia. Generally deposits are processed once a day.

2.11. Why did you receive less money than expected? Back to top

There are a number of reasons including:

- Loading fee

There is a loading fee for each deposit, which may vary depending on the type of account. As a Licensed Australian Financial Institution, we make sure all fees are displayed on our Product Disclosure Statements, which can be found in the following link: http://www.technocash.com/pages/pds-products.cfm

- Bank fees

You should also be aware that the amount credited to your Technocash Account also depends on fees charged by sending banks, intermediary and receiving banks. Bank fees are in addition to Technocash deposit fees.

To avoid most bank fees you should refer your business partners to Technocash and have them set up a Technocash account. All Technocash to Technocash Account transfers are instant and complete bypass intermediary banks. Refer a business partner here: http://www.technocash.com/pages/business-referrals.cfm

2.12. How you can track deposits? Back to top

If you or one of your customers has made a deposit to a Technocash Account and you or your customer believes that it has not been crested to your Technocash Account, then you need to contact Technocash. Please email to support@technocash.com and provide the following details about the deposit:

Once we have all these details we will endeavor to track your deposit as soon as possible. In some case, Technocash staff will require identification to ensure the deposit is properly tracked.

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3. Withdrawing Funds to Your Own Accounts Back to top

3.1. To Your Australian bank Back to top

Simply login to your Technocash account, click on Transfer_Funds in the top menu, then Australian “To Bank”. Add your bank details by clicking Add New Payee Account or select your bank account from the drop down menu. Fill out your payment details and submit. It is vital that you fill in your bank account details correctly (including the BSB and account number) or the payment may be reversed or lost.

Once your Australian bank account details are successfully filled out, they are saved in your Technocash Account for future use.

3.2. To Your NZ bank Back to top

Simply login to your Technocash account, click on Transfer_Funds in the top menu, then New Zealand “To Bank”. Add your bank details by clicking Add New Payee Account or select your bank account from the drop down menu. Fill out your payment details and submit. It is vital that you fill in your bank account details correctly (including the account number and any suffixes) or the payment may be reversed or lost.

Once your NZ bank account details are successfully filled out, they are saved in your Technocash Account for future use.

3.3. To your international bank Back to top

Simply login to your Technocash account, click on Transfer_Funds in the top menu, then "Send Myself A Wire”. Fill in the Wire Details or select the bank account you want to send funds to from the drop down menu. It is vital that all wire details are filled out correctly and fully or your payment will be reversed and extra bank fees may apply.

Once your bank account wire details are successfully filled in, they are saved in your Technocash Account for future use.

3.4. Pay your Australian Bills using BPAY Back to top

Australian accountholders are able to pay their bills via BPAY from their Technocash Account.

Simply login, click on Transfer_Funds in the top menu, then “Pay Australian Bills by BPay” and fill out the required fields.

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4. Sending Money from your Technocash Account Back to top

There are a number of ways you can send funds from your Technocash Account. These include:

Most payments are a single entry transfer. Technocash also offers business clients (with Business, Retail or Organization BillFold Accounts) the option of making Bulk Payments. Learn more here: http://www.technocash.com/pages/access-bulk-transfers.cfm

4.1. Technocash to Technocash instant transfers (also known as B2B Transfers) Back to top

        4.1.1. Technocash Account to Account Transfer Benefits Back to top

        4.1.2. How to do a B2B Transfer? Back to top

Simply login, click on Transfer_Funds in the top menu, then the “Fast Transfers” or “Business Transfers” link. Then you choose the Technocash Account you want to send to. You can either type in their 16 digit account number, or use the search function. For your convenience, as well as the search box, the Technocash system keeps track of your favourite B2B transfer details. You can search by “Most Used”, by “Name” or by “Date”.

Be aware, that the only search result you must rely upon is the Technocash Account number, ss Technocash Accountholders can provide “nick names”. So you must not rely solely upon the “name”. If in any doubt, you should contact the person or business you are proposing to send the funds to and confirm the Technocash Account number.

Choose the currency and amount (allow for the fees see relevant PDS).

The Technocash system allows you to include a reference that you can see in your Technocash Account and a reference that is seen by the other accountholder receiving the funds in their Technocash Account. If you want the reference to be the same, Technocash provides a convenient copy function.

You will need to input your Spend Password to confirm payment - you should use the virtual keyboard because this improves security.

4.2. Sending money to an Australian Bank Account Back to top

        4.2.1. How to use the Australian “To Bank” function Back to top

Simply login, click on Transfer_Funds in the top menu, then Australian “To Bank”. Add a new Payee Account or select the bank account from the drop down menu. Fill out the payment details and submit. It is vital that you fill in the bank details correctly when adding a new payee or the payment may be reversed or lost.

Once your Australian bank account details are successfully filled out, they are saved in your Technocash Account for future use.

This transfer is a local transfer and is a payment made from your Technocash Account to a bank account avoiding the wire transfer system. This can currently be conducted to bank accounts in Australia and New Zealand.

        4.2.2. What Australian bank details do I need? Back to top

You need:

        4.2.3. What is a B2B? Back to top

In Australia, B2B is the number given to a bank branch. This is in addition to the account number. Please get the correct B2B and account number from the beneficiary you want to send funds to.

4.3. Sending money to a New Zealand Bank Account Back to top

        4.3.1. How to use the New Zealand “To Bank” function Back to top

Simply login, click on Transfer_Funds in the top menu, then New Zealand “To Bank”. Add a new Payee Account or select the bank account from the drop down menu. Fill out the payment details and submit. It is vital that you fill in the bank details correctly when adding a new payee or the payment may be reversed or lost.

Once your New Zealand bank account details are successfully filled out, they are saved in your Technocash Account for future use.

This transfer is a local transfer and is a payment made from your Technocash Account to a bank account avoiding the wire transfer system. This can currently be conducted to bank accounts in Australia and New Zealand.

        4.3.2. What NZ bank details do I need? Back to top

You need:

4.4. Sending money internationally by international wire Back to top

        4.4.1. What is an international wire? Back to top

An international wire is also known as a wire transfer, bank wire, international wire transfer or simply a wire. A wire is a payment made to a bank account internationally. Special wire details are required for a wire to be sent correctly. You are able to send international wires from your Technocash Account, and the Technocash support team are here to help ease your wire transfer issues. One or more intermediary banks may be involved with a wire sent, and multiple currency conversions can take place when sending funds from one currency to another. If you are sending a large international wire, please contact Technocash at support@technocash.com to enquire about setting a conversion rate for your transfer.

        4.4.2. What details do I need for the beneficiary that you are wiring funds to? Back to top

You need:

According to the latest government regulations, the beneficiary address is required with every wire payment including street address and number, city, postcode and country.

Please make sure you enter the full beneficiary/payee address when you enter the wire payment details in your Technocash Account.

        4.4.3. What is a SwiftCode/BIC or IBAN number? Back to top

To send money to most countries, the SwiftCode is the key information to send wires to the beneficiary bank. Therefore, in order to send this payment, please advise us what is the SwiftCode for this wire. Please advise if there is an intermediary bank with SwiftCode you can provide. IBAN is a uniform number for Europe that incorporates the Swift code, account number, bank details etc. If you have an IBAN you don’t need a Swift Code.

We cannot process wires without a SwfitCode or IBAN number or Routing number for USA or Indian branch number.

        4.4.4. Is there a way to organise a wire transfer for a future date? Back to top

Yes, with Technocash you are able to arrange future wires for up to 30 days in advance.

Simply select the future date you would like the wire to be sent by Technocash when arranging your wire transfer details. The funds are then automatically deducted from your Technocash Account in anticipation of the payment being sent to your payee on the specified date.

        4.4.5. Can I track a wire transfer? Back to top

Your beneficiary may talk to the receiving bank to check the status of this wire.

We can initiate a trace for this wire from our bank. The banks charge fees for this service. There will be also be a service fee charged by Technocash in accordance with the relevant PDS. Wire traces take time to be processed by banks.

        4.4.6. Can I recall funds that have been sent? Back to top

If you do wish to get funds back, please contact support@technocash.com to request a recall of these funds. When we receive the request for the bank to recall the funds, you will incur bank fees and Technocash fees as outlined in the relevant PDS.

Recall funds can take weeks because of bank delays and if the funds have been already deposited, the funds may not be able to be recalled at all.

4.5. What happens if my wire is returned by the banking system? Back to top

Increasingly, overseas bank are more stringent on correct details and also on checking of the source of funds, reason for the transfer, the beneficiary and on the correct particulars (such as full correct name of beneficiary, account details and so on). In these circumstances the real reason for the return of funds may not be known or disclosed.

The best way to avoid wire transfer delays is to send funds Technocash Account to Technocash Account as all payments are instant and all accountholders are verified. Please see here to refer a business to Technocash: http://www.technocash.com/pages/business-referrals.cfm

4.6. BPay to pay Australian bills Back to top

Australian accountholders are able to pay their bills via BPAY from their Technocash Account. Simply login, click on Transfer_Funds in the top menu, then “Pay Australian Bills by BPay” and fill out the required fields.

4.7. Bulk Payments Back to top

        4.7.1. What are Bulk Payments? Back to top

Technocash, an integrated payment platform is designed with businesses' needs in mind. The Business, Retail and Organization Accounts offer business owners the option of making bulk transfers. Click on the following link to find out more about it: http://www.technocash.com/pages/access-bulk-transfers.cfm

For businesses that send payments to numerous payees on a regular basis, accessing the bulk transfers option minimises the administrative hassle of making individual transfers, one at a time.

The bulk transfers option in the Technocash payment platform enables accountholders to download a template from their account and enter details of all payees in the CSV file. A few clicks of the mouse is all that is required to send payments to all payees stipulated in the file. To facilitate bulk transfers for businesses, clear instructions are provided to make compiling payee details in the spreadsheet easy.

        4.7.2. Which Technocash Services Offer Bulk Payments? Back to top

Technocash offers bulk payment services for:

Some of these bulk payment services need to be configured to meet your requirements. If you have any queries please contact support@technocash.com. Service fee are charged by Technocash in accordance with the relevant PDS.

4.8. General Questions About Sending Funds from your Technocash Account Back to top

        4.8.1. Can I send small amounts of cash? Back to top

Yes you are able to but please refer to your PDS to be aware of sending fees from your type of Account: http://www.technocash.com/pages/pds-products.cfm

The best method for sending small amounts of cash is Technocash Account to Account because this avoids extra bank fees often associated with wire transfers.

You may also consider holding your funds until you have collected enough to make a wire transfer comfortable regarding fees and possible currency conversions. As Technocash charges no monthly fees it does not cost you anything to hold funds in your Account until you are ready to send them out.

        4.8.2. Is there a limit to how much I can transfer? Back to top

There are generally no limits on the maximum amount you can send as long as your Account is verified and your have cleared funds in your Account.

        4.8.3. A payment I’ve sent has not arrived, what can I do? Back to top

Contact the beneficiary and get them to enquire about the payment with the receiving bank.

Email support@techncoash.com with your Technocash Account number, the exact amount of money sent in which currency, date the payment was sent and your TransID. A TransID is a unique payment tracking number which is emailed to you with every payment made from your Account. This makes it easier for our support team to track your payment. Technocash may charge fees for services involved in assisting you as outlined in the relevant PDS.

        4.8.4. How do I keep track of my transfers? Back to top

Technocash makes record keeping much simpler for you. Every Technocash Account comes equipped with life-long transaction history. You can view all transactions from and to your Technocash Account. Search for specific transactions with the given parameters. Learn more here: http://www.technocash.com/pages/lifelong-transaction-history.cfm

In addition, all transactions to and from your Account result in an automated email notification of payment with unique TransID for tracking purposes.

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5. Converting funds Back to top

Owning a Technocash Billfold accounts means that you are able to do online currency conversions within your Technocash Account. This gives the you ability to hold different currencies with ease. Once you are ready you can convert or use it.

Currency conversions are instant. Technocash only charges a minor conversion fee (see relevant PDS) and our conversion rates are visible within your Technocash Account.

5.1. How do you convert your money? Back to top

You are able to convert funds from online with a Technocash Account.

1 - Login to your Account ;
2 - Click Currency_Conversion in the top menu ;
3 - Choose your Source Currency and your Destination Currency ;
4 - Fill in the amount you want to convert or how much you want to convert to ;
5 - Fill in the description and submit ;

Rates are supplied daily Monday - Friday Australian Eastern time zone. To learn more about Technocash Instant Online Currency conversions, click on the following link: http://www.technocash.com/pages/online-currency-conversion.cfm

5.2. How do you find the rates? Back to top

Once you are in the Currency_Conversion section of your Account see the supplied table of the daily currency rates.

5.3. How does Technocash come to their rates? Back to top

Our rates are generally set up daily. Some of the rates might change during the day which may give you a less favorable rate. You may pick the time of the day and even day when you would like to do the conversion. 

5.4. Can you get better rates for larger amounts of money? Back to top

If you want to convert large amounts of money we are happy to organise a special rate with our bank providers. Please contact us during Sydney business hours so we may arrange a negotiated rate for you.

5.5. How can you avoid double currency conversions when wiring funds? Back to top

One way to avoid this situation is to instruct the bank "Do Not Convert" when setting up future wires. Most times the banks do follow such instructions and funds arrive in the sending currency. However it is not always the case because there is more than one bank involved in each transaction.

Please ask the sender to investigate from his end where and why their funds were converted. They should request compensation from their sending bank after the investigation. Don't forget "Do Not Convert" reference.

5.6. Does Technocash support currency conversions from all currencies to all other currencies that Technocash processes? Back to top

Unfortunately, this is not the case. Some currencies are considered minor currencies and may only be converted to or from major currencies. The currency conversion options vary from time to time. To see the current currency conversions offered, please login to your Technocash Account and check it out in the Currency_Conversion section.

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7. Who Uses Technocash? Back to top

Technocash has many business members including trade, import, export, finance clients and e-currency exchange companies. Individuals can also take advantage of Technocash with a Global FX Account. Learn more about which Account is right for you here: http://www.technocash.com/pages/signup.cfm

7.1. Forex Back to top

        7.1.1. Brokers Back to top

Technocash offers brokers a great payment solution that allows them to receive money in multiple currencies. Click on the following link and learn more how Technocash helps Brokers and also see some of the Forex Brokers who use us as a payment platform. http://www.technocash.com/pages/forex.cfm

        7.1.2. Traders Back to top

Forex traders benefit from using Technocash since they can receive, hold and use funds in multiple currencies, therefore allowing them to fund multiple brokers with any of our supported currencies.

If their chosen Brokers also have Technocash Accounts, than funding and receiving funds from their trading accounts becomes instant!

Click on the following link to find out more about it: http://www.technocash.com/pages/trading-account.cfm

        7.1.3. Introducing Brokers Back to top

Introducing Brokers benefit from the Technocash system because it allows them to receive their commissions instantly from the Brokers they work with, once both Introducing Brokers and the Broker are empowered with Technocash Accounts.

Click on the following link to find out more about it: http://www.technocash.com/pages/instant-international-money-transfer.cfm

        7.1.4. White label solutions Back to top

White Label companies allow instant transactions between them and their white labels once both parts are empowered with Technocash Accounts.

Click on the following link to find out more about it: http://www.technocash.com/pages/instant-international-money-transfer.cfm

7.2. E-currency Back to top

Technocash helps a large number of e-currency companies to receive payments in multiple currencies.

Click on the following link to see some of them: http://www.technocash.com/pages/b2b.cfm

7.3. B2B Back to top

B2B networks are these days global. Access cross-border payments like never before when both parties use Technocash Accounts. B2B payments are instant when sent from one Technocash Account to another.

Learn more about this fantastic payment solution for business to business payments here: http://www.technocash.com/pages/b2b-payment.cfm

7.4. Retailers Back to top

Technocash is a fantastic tool for retail collections. If your business receives multiple payments regularly. you need a Technocash Retail Account so you can access over a dozen currencies and detailed payment notifications. Learn more about retail collections here: http://www.technocash.com/pages/business-collecting-client-payments.cfm

For more about the Technocash Retail Account see here: http://www.technocash.com/pages/retail-account.cfm

7.5. Large international organizations Back to top

Multinational businesses with international subsidiaries benefit from Technocash Accounts. Technocash Account to Account payments are instant and allow your parent company better monitoring capabilities. Follow this link to learn more: http://www.technocash.com/pages/technocash-for-multinationals.cfm

7.6. Client testimonials Back to top

Technocash has a wonderful network of clients from many different industries around the globe. Read some of our client testimonials here: http://www.technocash.com/pages/testimonials.cfm

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8. Privacy Back to top

We take confidentiality of clients very seriously. However, as a licensed financial institution we are required to report certain events under our AML/CTF regulations to the government authorities. 

For more information please see: http://www.technocash.com/pages/privacy.cfm